Digital Policy Office Tender

The Digital Policy Office DPO held today October 6 the second technology forum under the AI Civil Service Empowering Public Services Transformation through AI Tools Series Themed Deepening Data and Information Insights to Transform Citizen Services the forum attracted over 600 representatives from nearly 100 government departments public and private organisations that participated online and offline to explore how AI data and information could be harnessed to enhance the quality and efficiency of public services

The Acting Commissioner for Digital Policy Mr Daniel Cheung said in his opening address that to implement Hong Kongs First FiveYear Plan and the 2026 Policy Address the DPO accords priority to advancing AI Civil Service initiatives Through reforming public administration with AI technology deepening the development and utilisation of data resources and promoting data sharing within the Government as well as expediting the implementation of government AI projects the DPO endeavours to enhance the efficacy of public administration

Mr Cheung said that the smart use of AI and data not only helps government departments enhance their efficiency in processing information and completing various routine tasks but more importantly makes public services easier for the public to access understand and use

Mr Cheung said that the AI Efficacy Enhancement Team led by the Deputy Chief Secretary for Administration had so far facilitated and implemented the first batch of 30 efficacy enhancement projects involving 13 departments The DPO will continue to provide shared AI resources and support to government departments assisting them in adopting AI safely and effectively The DPO is also taking forward the iAM Smart AI Assistant project and AI Agents pilot run within the Government

Mr Cheung added that while promoting the application of AI it is necessary to ensure proper access management information security and human oversight so that the technology can deliver benefits in safe and controllable manner

The forum was organised by the Smart Government Innovation Lab Smart Lab under the DPO in collaboration with the Hong Kong Productivity Council HKPC Hong Kong Cyberport Management Company Limited and the Hong Kong Science and Technology Parks Corporation HKSTP Representatives from the Government relevant organisations and technology companies were invited to share their practical experiences in adopting AI in civil service and public services An AI expert from the Shanghai Municipal Bureau of Data shared online the practical experience in AI Civil Service while the HKPC and the HKSTP introduced the latest developments in AI technology and application solutions The forum also showcased AI solutions from the industry to facilitate exchanges between the Government and the sector

For more details please visit the Smart Lab website wwwsmartlabgovhken



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