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On September 29, 2025, Mr. Nguyen Cong Tue sent documents to the City Social Insurance. Da Nang to continue receiving pensions and benefits. However, up to now he has not received a response. Mr. Tue used to receive a pension because he moved from the city. From Da Nang to Ho Chi Minh City, receiving pensions is hindered. Now he has provided complete personal information in accordance with the law to continue receiving pension and benefits. He requested the authorities to consider and resolve this issue. Regarding this issue, City Social Insurance. Da Nang responded as follows: Regarding receiving documents, on October 2, 2025, City Social Insurance. Da Nang received Mr. Nguyen Cong Tues documents sent by mail, including: Application (Form No. 14-HSB); photocopy of Decision dated September 4, 1992; photocopy of pension and allowance certificate dated September 20, 1992. Through inspection, the document receiving specialist found that Form No. 14-HSB did not comply with the regulations in Decision No. 2222/QD-BHXH dated July 29, 2025 of Vietnam Social Insurance; Therefore, he used the landline phone number to call directly to the phone number registered in the file, discussed and clearly informed the content that did not comply with regulations and agreed to send Form No. 14-HSB according to regulations to him via Zalo. However, up to now, the City Social Insurance Department has not met the regulations. Da Nang has not yet received Form No. 14-HSB in accordance with regulations, even through Zalo. Regarding replying to the content of the letter, dated December 4, 2025, City Social Insurance. Da Nang received support content from Hotline 19009068 via Zalo message. On December 10, 2025, City Social Insurance. Da Nang has transferred the response to the Vietnam Social Insurance Call Center to respond to citizens via email with the content: City Social Insurance. Da Nang has received comments from Mr. Nguyen Cong Tue (HCMC) requesting to change the place to receive pension and social insurance benefits from October 2025 and receive pension and social insurance benefits for the months not yet received. Through checking the records, his name was not on the list of pension and social insurance benefits payments at the City Social Insurance. Da Nang managed it so it was not possible to transfer his pension and social insurance benefits as requested. The officer receiving the application called to clearly inform him of the content (via the phone number registered in the application). At the same time, his Form No. 14-HSB did not comply with the prescribed form in Decision No. 2222/QD-BHXH dated July 29, 2025 of Vietnam Social Insurance. The application receiving officer sent the correct Form No. 14-HSB to him via Zalo. If you need any further instructions, you can contact the nearest social insurance agency for specific instructions. Regarding the implementation of policies, after receiving the official dispatch from the Participant Support Propaganda Department, the City Social Insurance Department. Da Nang has reviewed the process of handling letters, exchanged and guided Mr. Nguyen Cong Tue on procedures, documents and dealing with policies, specifically: - He has an actual working time according to the Decision on loss of working capacity of 17 years and 04 months, eligible to receive monthly benefits according to Decision No. 613/QD-TTg dated May 6, 2010 of the Prime Minister.- Date May 13, 2026, City Social Insurance. Da Nang supported the preparation of Form No. 14-HSB, copied the dossier for disability benefits, decided to stop receiving disability benefits and sent it to his residential address as a basis for preparing a dossier to request settlement of benefits according to Decision No. 613/QD-TTg. On May 18, 2026, City Social Insurance. Da Nang has issued Decision No. 01/QD-BHXH to resolve monthly benefits according to Decision No. 613/QD-TTg, from May 1, 2010, the benefit level is 464,267 VND/month.Chinhphu.vnSee moreProcedures to move benefits documents when moving residence
