United Arab Emirates Tender

dnata a leading global air and travel services provider has today celebrated the launch of its operations at Zanzibar Abeid Amani Karume International Airport ZNZ with its partners Emirates Leisure Retail and SEGAP a joint venture between airport infrastructure and operations specialists Egis and private equity fund manager AIIM African Infrastructure Investment Managers. The three companies will work closely together to deliver world-class services for airlines and passengers at the newly-built international terminal T3 of ZNZ. The partnership is expected to significantly contribute to the governments target of boosting its trade and tourism sectors.The investment of dnata Emirates Leisure Retail and SEGAP represents over USD 10 million and to date has created some 500 local jobs with the companies. dnata will provide its globally renowned quality ground passenger and cargo handling services to airline customers at ZNZ ensuring safe and timely operations of flights and an excellent travel experience for passengers. In addition dnata launched meet greet and lounge services through its airport hospitality brand marhaba to help passengers further enhance their experience and enjoy a smooth airport journey from check-in to boarding. Emirates Leisure Retail has partnered with MMI as master concessionaire for all food and beverage duty free and commercial outlets at T3. In collaboration with Eight Inc the companies have created an innovative and immersive travel experience ZOMA designed to create a sense of place and extend the holiday feeling for passengers. In the ZOMA Zones each store is inspired by the scents feelings and flavours of the island. In addition to these outlets ELR and MMI carefully selected and curated the best retailers from the island to spotlight some of the best that Zanzibar offers. SEGAP entered into a 10-year technical partnership with Zanzibar Airports Authority ZAA to manage and operate Zanzibar and Pemba airports. The consortium will act as a long-term partner to help position Zanzibar as a leading tourism destination improve airport performance across all fields including passenger experience operation profitability etc. and enhance airport infrastructure and services. The consortium will act as one project team for ZAA covering different airport management and operation aspects. Steve Allen CEO of dnata Group and Chairman of Emirates Leisure Retail and MMI said Were delighted to celebrate the launch of our airport services and retail offering with our partners at Zanzibars new advanced airport terminal. We are confident that our investment alongside our commitment to safety quality and service excellence will provide a major positive impact on Zanzibars transport tourism and trade industries. This in turn will deliver significant benefits for the local community and businesses. We will continue our efforts to consistently deliver world-class services earn the trust and loyalty of airline customers and travellers and be an employer of choice in Zanzibar. Olivier Baric Egis Aviation Director for Africa said We are delighted to continue our key role in ZAAs strategic development in cooperation with the airports stakeholders after a successful year of cooperation where we have contributed to operational improvements to support the growth of tourism in Zanzibar. Together and over the next 12 months we will continue with our endeavours to support the modernisation of facilities processes and staff needed for Zanzibar to achieve high quality safety and security services in order for Zanzibar to be recognised as having an international airport that is an outstanding gateway to a destination that has everything to attract visitors from world-class beaches to a UNESCO World Heritage site. dnata strong long-term commitment with multi-million US investments in people infrastructure and equipmentTo establish operations dnata has hired and trained over 340 local talent and deployed a fleet of more than 120 pieces of ground support equipment at ZNZ. The company will gradually expand its operations and team and by 2024 expects to handle more than 4000 flights annually with a team of over 400 aviation professionals at the airport. dnata is also investing in a state-of-the-art facility to offer cargo services at the airport supporting local trade and businesses. The cargo centre which is scheduled for completion in 2024 will comply with the highest industry standards ensuring efficient and safe handling of a broad range of cargo including perishables pharmaceuticals dangerous goods live animals aircraft engines and vehicles. The dnata Group has been contributing to Zanzibars tourism sector through its global travel businesses for decades. In 2022 dnata Travel a leading travel services provider in the GCC region facilitated flights hotel bookings and holiday packages for thousands of travellers to Zanzibar. SEGAP supporting Zanzibar Airports Authority ZAA in management capacitySEGAP will provide general airport management and operation services to ZAA including improving operational and financial performance development of airport assets increasing passenger and cargo traffic airline route development best practice and compliance with international standards. SEGAP has also seconded a number of key experts into the airport including three managers to work closely with the ZAA teams and facilitate organizational improvements and knowledge transfer. ZAA also benefits from access to Egis network of 20 airports across the globe for knowledge and best-practice sharing across many airport management aspects and databases for operational performance and benchmarking.