📋 Tender Overview
Project No.
SCSC_102_2025T
Project Title
*
Survey and Workshop on Standard Coordination and Innovation Mechanism for Cross-Border e-Commerce Consumer Dispute Resolution in the APEC Region
Project Status
Project in Implementation
Fund Account
*
TILF Special Account
Sub-fund
None
Project Year
2025
Project Session
*
Session 1
APEC Funding
78,061
Co-funding Amount
20,000
Total Project Value
98,061
Sponsoring Forum
*
Sub-Committee on Standards and Conformance (SCSC)
Topics
Standards and Conformance; Business Mobility and Mutual Recognition; Trade Facilitation
Committee
Committee on Trade and Investment (CTI)
Other Fora Involved
Other Non-APEC Stakeholders Involved
Proposing Economy(ies)
China
Co-Sponsoring Economies
Indonesia; Korea; Thailand
Expected Start Date
01/10/2025
Expected Completion Date
31/12/2026
Project Proponent Name 1
Xiangyao Zhou
Job Title 1
Associate Researcher
Organization 1
China National Institute of Standardisation (CNIS)
Telephone 1
+8618931028393
Email 1
zhouxingyao@cnis.ac.cn
Project Proponent Name 2
Na Liu
Job Title 2
Associate Researcher
Organization 2
China National Institute of Standardisation (CNIS)
Telephone 2
+86188105 36252
Email 2
liuna@cnis.ac.c
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Declaration
Xiangyao Zhou
Project Summary
Cross-border e-commerce is a key driver of global trade facilitation. However, multi- jurisdictional governance (production sites, platforms, and consumer locations) leads to regulatory conflicts, divergent standards, and enforcement barriers, creating trade obstacles. Consumer dispute resolution can reduce trade friction by coordinating regulations, standards, and agreements to establish efficient and transparent mechanisms. This project will investigate differences in dispute resolution rules, standards, and mechanisms across APEC economies, and investigate the time cost, economic cost, information cost for consumers to resolve disputes, and evaluating the applicability of existing ODR framework rules to B2C scenarios, with proposals for process simplification. Then organizing a workshop in Beijing to share experiences and best practices among economies in coordinating cross-border e-commerce rules and standards (e.g., return policies, complaint handling, mutual recognition of electronic evidence and quality standards) and innovative mechanisms (e.g., dispute prevention, online dispute resolution, rapid enforcement), especially the application of AI (such as chatbots, intelligent platforms, etc.) in consumer dispute resolution, and the boundaries of responsibilities and coordination mechanisms between platforms (such as Amazon and Google) and regulatory authorities. And inviting platform providers under the existing ODR Collaborative Framework to share practical experiences in AI and blockchain applications during the symposium. The project aims to explore pathways for standard harmonization and establi
